Privacy
Privacy policy
Thisprivacy policyprovides information about the processing of personal data in connection with ouractivities and operations, including ourwebsiteunder the domain name hotelhauser.ch. In particular, we provide information about why, how, and where we process personal data. We also provide information about the rights of individuals whose data we process.
We may publish additional privacy statements or other information on data protection for individual or additional activities and operations.
We are subject to Swiss law and any applicable foreign law, in particular that of the European Union (EU) with the European General Data Protection Regulation (GDPR).
Inits decision of July 26, 2000, the European Commission recognized that Swiss data protection law ensures adequate data protection. Inits report of January 15, 2024, the European Commission confirmed this adequacy decision.
1.1 Data protection officers or data protection advisors
1.2 Data protection representation in the European Economic Area (EEA)
3. Type, scope, and purpose of personal data processing
4. Disclosure of personal data
11. Notifications and communications
11.1 Measuring success and reach
11.3 Service providers for notifications and communications
13.2 Social media features and social media content
14. Measuring success and reach
15. Final notes on the privacy policy
1. contact addresses
The responsible party in terms of data protection law is:
Hotel Restaurant Confiserie Hauser
Via Traunter Plazzas 7
7500 St. Moritz
Switzerland
In individual cases, third parties may be responsible for processing personal data, or there may be joint responsibility with third parties. We will be happy to provide data subjects with information about the respective responsibility upon request.
1.1 Data protection officer or data protection advisor
We have the following data protection officer or data protection advisor as a point of contact for data subjects and authorities for inquiries relating to data protection:
Nina Hauser
Hotel Restaurant Confiserie Hauser
Via Traunter Plazzas 7
7500 St. Moritz
Switzerland
1.2 Data Protection Representation in the European Economic Area (EEA)
We have the following data protection representation according to Art. 27 DSGVO:
VGS Data Protection Partner GmbH
Am Kaiserkai 69
20457 Hamburg
Germany
The Data Protection Representation serves as an additional point of contact for data subjects and authorities in the European Union (EU) and the rest of the European Economic Area (EEA) for inquiries related to the GDPR.
2. terms and legal bases
2.1 Terms
Data subject:Natural person about whom we process personal data.
Personal data:Anyinformation relating to an identified or identifiable natural person.
Particularly sensitive personal data:data concerning trade union, political, religious, or philosophical views and activities; data concerning health, privacy, or ethnic or racial origin; genetic data; biometric data that uniquely identifies a natural person; data on criminal and administrative sanctions or prosecutions, and data on social assistance measures.
Processing:Anyhandling of personal data,regardlessof the means and procedures used, such as querying, comparing, adapting, archiving, storing, reading, disclosing, procuring, recording, collecting, deleting, disclosing, arranging, organizing, storing, modifying, distributing, linking, destroying, and using personal data.
European Economic Area (EEA):Member states of the European Union(EU) as well as the Principality of Liechtenstein, Iceland, and Norway.
2.2 Legal basis
We process personal data in accordance with Swiss data protection law such as, in particular, the Swiss Federal Act on Data Protection (Data Protection Act, DPA) and the Ordinance on Data Protection (Data Protection Ordinance, DPA).
We process - if and to the extent that the General Data Protection Regulation (GDPR) is applicable - personal data in accordance with at least one of the following legal bases:
- Art. 6 para. 1 lit. b DSGVO for the necessary processing of personal data for the performance of a contract with the data subject as well as for the implementation of pre-contractual measures.
- Art. 6 para. 1 lit. f DSGVO for the necessary processing of personal data to protect the legitimate interests of us or of third parties, unless the fundamental freedoms and rights and interests of the data subject prevail. Legitimate interests are, in particular, our interest in being able to carry out our activities and operations permanently, in a user-friendly, secure and reliable manner, as well as to communicate about them, to ensure information security, to protect against misuse, to enforce our own legal claims and to comply with Swiss law.
- Art. 6 para. 1 lit. c DSGVO for the necessary processing of personal data to comply with a legal obligation to which we are subject under any applicable law of Member States in the European Economic Area (EEA).
- Art. 6 para. 1 lit. e DSGVO for the necessary processing of personal data for the performance of a task that is in the public interest.
- Art. 6 para. 1 lit. a DSGVO for the processing of personal data with the consent of the data subject.
- Art. 6 para. 1 lit. d DSGVO for the necessary processing of personal data to protect vital interests of the data subject or another natural person.
- Art. 9 (2) et seq. GDPRfor the processing of special categories of personal data, in particular with the consent of the data subjects.
The European General Data Protection Regulation (GDPR) refers to the processing of personal data as the processing of personal data and the processing of particularly sensitive personal data as the processing of special categories of personal data(Art. 9 GDPR).
3. Type, scope, and purpose of personal data processing
We process those personal data that are necessary to carry out our activities and operations in a permanent, user-friendly, secure and reliable manner. Such personal data may in particular fall into the categories of inventory and contact data, browser and device data, content data, meta or marginal data and usage data, location data, sales data and contract and payment data.
We process personal data for the duration that is required for the respective purpose(s) or by law. Personal data whose processing is no longer required is anonymized or deleted.
We may have personal data processed by third parties. We may process personal data together with third parties or transfer it to third parties. Such third parties are, in particular, specialized providers whose services we use. We also guarantee data protection for such third parties.
As a matter of principle, we process personal data only with the consent of the persons concerned. If and to the extent that the processing is permitted for other legal reasons, we may waive the requirement to obtain consent. For example, we may process personal data without consent in order to fulfill a contract, to comply with legal obligations or to protect overriding interests.
We also process personal data that we receive from third parties, obtain from publicly available sources or collect in the course of our activities and operations, if and to the extent that such processing is permitted for legal reasons.
4. Disclosure of personal data
We maydisclose personal datato third parties, have it processed by third parties, or process it jointly with third parties. Such third parties may, for example, be specialized providers whose services we use.
We may disclose personal data within the scope of our activities and operations, in particular to banks and other financial service providers, authorities, educational and research institutions, consultants and lawyers, interest groups, IT service providers, cooperation partners, credit and business information agencies, logistics and shipping companies, marketing and advertising agencies, media, parent, sister, and subsidiary companies, organizations and associations, social institutions, telecommunications companies, insurance companies, and payment service providers.
5. Communication
We process personal data in order to communicate with individuals, authorities, organizations, and companies. In particular, we process data that a data subject provides to us when contacting us, for example by letter or email. We may store such data in an address book or similar tool.
Third parties who provide us with data about other persons are obliged to independently ensure the data protection of these persons. In particular, they must guarantee that such data is accurate and may be transmitted.
6. Applications
We process personal data about applicants to the extent necessary to assess their suitability for an employment relationship or for the subsequent execution of an employment contract. The required personal data results in particular from the information requested, for example in the context of a job advertisement. We may publish job advertisements with the help of suitable third parties, for example in electronic and printed media or on job portals and job platforms.
We also process personal data that applicants voluntarily disclose or publish, in particular as part of cover letters, CVs and other application documents as well as online profiles.
We process - if and to the extent that the General Data Protection Regulation (GDPR) is applicable - personal data about applicants in particular in accordance with Art. 9 (2) lit. b GDPR.
7. data security
We take appropriate technical and organizational measures to ensure data security commensurate with the respective risk. With our measures, we ensure in particular the confidentiality, availability, traceability, and integrity of the processed personal data, without, however, being able to guarantee absolute data security.
Access to our website and our other digital presence is provided using transport encryption (SSL/TLS, in particular with theHypertext Transfer Protocol Secure, abbreviated HTTPS). Most browsers warn against visiting a website without transport encryption.
Likealldigital communication, our digital communication is subject to mass surveillance without cause or suspicion by security authorities in Switzerland, the rest of Europe, the United States of America (USA), and other countries. We cannot directly influence the processing of personal data by intelligence services, police stations, and other security authorities. Nor can we rule out the possibility that a data subject may be subject to targeted surveillance.
8. Personal data abroad
Wegenerallyprocess personal data in Switzerland and the European Economic Area (EEA). However, we may also export or transfer personal data to other countries, in particular for processing or to have it processed there.
We can export personal data to allcountries on Earthand elsewhere inthe universe, provided that the local law complies withthe decision of the Swiss Federal Counciland—if and to the extent that the General Data Protection Regulation (GDPR) is applicable – also in accordance withthe decision of the European Commission.
We may transfer personal data to countries whose laws do not guarantee adequate data protection, provided that data protection is guaranteed for other reasons, in particular on the basis of standard data protection clauses or other appropriate safeguards. In exceptional cases, we may export personal data to countries without adequate or appropriate data protection if the specific data protection requirements are met, for example, the express consent of the data subjects or a direct connection with the conclusion or execution of a contract. Upon request, we will be happy to provide data subjects with information about any guarantees or provide a copy of any guarantees.
9. Rights of data subjects
9.1 Data protection claims
We grant data subjects all rights in accordance with applicable law. Data subjects have the following rights in particular:
- Information:Data subjects may request information as to whether we process personal data about them and, if so, what personal data is involved. Data subjects shall also receive the information necessary to assert their data protection rights and to ensure transparency. This includes the personal data processed as such, but also, among other things, information on the purpose of processing, the duration of storage, any disclosure or export of data to other countries, and the origin of the personal data.
- Correction and restriction:Data subjects may correct inaccurate personal data, complete incomplete data, and restrict the processing of their data.
- Opportunity to express your own point of view and human review: Affected persons can express their own point of view and request verification by a human being in the case of decisions that are based exclusively on automated processing of personal data and that have legal consequences for them or significantly affect them (automated individual decisions).
- Deletion and objection:Data subjects may have personal data deleted ("right to be forgotten") and object to the processing of their data with future effect.
- Data disclosure and data transfer:Data subjects may request the disclosure of personal data or the transfer of their data to another controller.
We may postpone, restrict, or refuse the exercise of data subjects' rights within the legally permissible scope. We may inform data subjects of any conditions that must be met in order to exercise their data protection rights. For example, we may refuse to provide information in whole or in part on the basis of confidentiality obligations, overriding interests, or the protection of other persons. We may also refuse to delete personal data in whole or in part, in particular on the basis of statutory retention obligations.
We may,in exceptional cases, charge a fee for exercising these rights. We will inform the persons concerned in advance of any costs.
We are obligated to identify affected persons who request information or assert other rights by taking appropriate measures. Affected persons are obligated to cooperate.
9.2 Legal protection
Affected persons have the right to enforce their data protection claims through legal action or to file a complaint with a data protection supervisory authority.
The data protection supervisory authority for private controllers and federal agencies in Switzerland is theFederal Data Protection and Information Commissioner (FDPIC).
European data protection supervisory authorities are organized asmembers of the European Data Protection Board(EDPB). In some member states of the European Economic Area (EEA), data protection supervisory authorities have a federal structure,particularly in Germany.
10. Use of the website
10.1 Cookies
We may use cookies. Cookies - our own cookies (first-party cookies) as well as cookies from third parties whose services we use (third-party cookies) - are data that are stored in the browser. Such stored data need not be limited to traditional cookies in text form.
Cookies can be stored in the browser temporarily as "session cookies" or for a specific period of time as so-called permanent cookies. "Session cookies" are automatically deleted when the browser is closed. Permanent cookies have a specific storage period. Cookies enable us, in particular, to recognize a browser when it next visits our website and thus, for example, to measure the reach of our website. Permanent cookies can also be used for online marketing, for example.
Cookies can be completely or partially deactivated, restricted, or deleted at any time in your browser settings. Browser settings often also allow for automated deletion and other management of cookies. Without cookies, our website may no longer be fully available. We actively seek your express consent to the use of cookies, at least to the extent required by applicable law.
For cookies used for performance and reach measurement or for advertising, a general objection ("opt-out") is possible for numerous services via AdChoices (Digital Advertising Alliance of Canada), the Network Advertising Initiative (NAI), YourAdChoices (Digital Advertising Alliance) or Your Online Choices (European Interactive Digital Advertising Alliance, EDAA).
10.2 Logging
We can log at least the following information for each access to our website and our other digital presence, provided that this information is determined or transmitted as standard when such accesses are made to our digital infrastructure: date and time including time zone,IP address, access status (HTTP status code), operating system including user interface and version, browser including language and version, individual subpage of our website accessed including amount of data transferred,last website accessed in the same browser window (referrer).
We record such information, which may also constitute personal data, in log files. This information is necessary to ensure that our digital presence is permanently available, user-friendly, and reliable. The information is also necessary to ensure data security, including by third parties or with the help of third parties.
10.3 Tracking pixels
We may integrate tracking pixels into our digital presence. Tracking pixels are also known as web beacons. Tracking pixels—including those from third parties whose services we use—are usually small, invisible images or scripts written in JavaScript that are automatically retrieved when you access our digital presence. Tracking pixels can be used to collect at least the same information as is recorded in log files.
11. Notifications and communications
11.1 Measuring success and reach
Notifications and messages may contain web links or tracking pixels that record whether an individual message has been opened and which web links have been clicked on. Such web links and tracking pixels may also record the use of notifications and messages on a personal basis. We require this statistical recording of usage for success and reach measurement in order to be able to send notifications and messages effectively and in a user-friendly manner, as well as permanently, securely, and reliably, based on the needs and reading habits of the recipients.
11.2 Consent and objection
You must always consent to the use of your e-mail address and your other contact addresses, unless the use is permitted for other legal reasons. We may use the "double opt-in" procedure to obtain double-confirmed consent. In this case, you will receive a message with instructions for double confirmation. We may log the consent obtained, including the IP address and time stamp, for reasons of proof and security.
In principle, you can object to receiving notifications and communications such as newsletters at any time. With such an objection, you can simultaneously object to the statistical recording of usage for performance and reach measurement. Required notifications and communications in connection with our activities and operations remain reserved.
11.3 Service providers for notifications and communications
We send notifications and communications with the help of specialized service providers.
We use in particular:
- Mailchimp: Communication platform; provider: The Rocket Science Group LLC DBA Mailchimp (USA) asa subsidiaryof Intuit Inc. (USA); Data protection information:Data protection declaration (Intuit)including "Country and Region-Specific Terms,""Mailchimp Privacy FAQs," "Mailchimp and European Data Transfers,""Security,"Cookie Policy,"Data Protection Rights Requests," "Legal Terms."
12. Social media
We are present on social media platforms and other online platforms in order to communicate with interested persons and to provide information about our activities and operations. In connection with such platforms, personal data may also be processed outside of Switzerland and the European Economic Area (EEA).
The General Terms and Conditions (GTC) and Terms of Use as well as data protection declarations and other provisions of the individual operators of such platforms also apply in each case. These provisions inform in particular about the rights of data subjects directly vis-à-vis the respective platform, which includes, for example, the right to information.
We are jointly responsible with Meta Platforms Ireland Limited (Ireland) for oursocial media presence on Facebook, including the so-called Page Insights, insofar as the General Data Protection Regulation (GDPR) applies. Meta Platforms Ireland Limited is part ofthe Meta companies(including in the USA). Page Insights provide information about how visitors interact with our Facebook presence. We use Page Insights to make our social media presence on Facebook effective and user-friendly.
Further information about the nature, scope and purpose of data processing, information about the rights of data subjects and the contact details of Facebook as well as Facebook's data protection officer can be found in Facebook's privacy policy. We have concluded the so-called "Responsible Party Addendum" with Facebook and thus agreed in particular that Facebook is responsible for ensuring the rights of data subjects. For the so-called Page Insights, the corresponding information can be found on the page "Page Insights Information" including "Page Insights Data Information".
13. Third-party services
We use services from specialized third parties to enable us to carry out our activities and operations in a sustainable, user-friendly, secure, and reliable manner. These services allow us, among other things, to embed functions and content in our website. When embedding such content, the services used collect theIP addressesof users at least temporarily for technical reasons.
For necessary security-related, statistical and technical purposes, third parties whose services we use may process data in connection with our activities and operations in aggregated, anonymized or pseudonymized form. This is, for example, performance or usage data in order to be able to offer the respective service.
We use in particular:
- Google services: Providers: Google LLC (USA) / Google Ireland Limited (Ireland) in some cases for users in the European Economic Area (EEA) and Switzerland; General information on data protection:"Data protection and security principles,""More information on how Google uses personal data,"Data protection declaration,"Google is committed to complying with applicable data protection laws," "Guide to data protection in Google products," "How we use data from websites or apps on which our services are used,"Cookie policy,"Advertising you can control" (settings for personalized advertising).
13.1 Digital infrastructure
We use services from specialized third parties to make use of required digital infrastructure in connection with our activities and operations. These include, for example, hosting and storage services from selected providers.
We use in particular:
- Cyon: Hosting; Provider: cyon GmbH (Switzerland); Data protection information: "Datenschutz", Privacy policy.
- WordPress.com: Blog hosting and website builder; providers: Automattic Inc. (USA) / Aut O’Mattic A8C Ireland Ltd. (Ireland) for users in Europe and elsewhere; data protection information:data protection declaration,cookie policy.
13.2 Social media features and social media content
We use third-party services and plugins to embed features and content from social media platforms and to enable sharing of content on social media platforms and other ways.
We use in particular:
- Facebook (social plugins): Embedding of Facebook functions and Facebook content, for example "Like" or "Share"; provider: Meta Platforms Ireland Limited (Ireland) and other Meta companies (including in the USA); data protection information: privacy policy.
13.3 Map material
We use third party services to embed maps into our website.
We use in particular:
- Google Maps including Google Maps Platform: Map service; Provider: Google; Google Maps-specific information: "How Google uses location information".
13.4 Digital audio and video content
We use services from specialized third parties to integrate digital content into our website. Digital content includes, in particular, image and video material, music, and podcasts.
We use in particular:
- Vimeo: Video platform; Service provider: Vimeo Inc. (USA); Privacy policy: Privacy policy, "Private video hosting".
13.5 Payments
We use specialized service providers to process payments securely and reliably. The legal texts of the individual service providers, such as general terms and conditions (GTC) or data protection declarations, also apply to the processing of payments.
We use in particular:
- PayPal(includingBraintree):Payment processing; Providers: PayPal (Europe) S.à r.l. et Cie, S.C.A. (Luxembourg) / PayPal Pte. Ltd. (Singapore); Data protection information:Data protection declaration,"Declaration on cookies and tracking technologies".
- PostFinance: Payment processing; provider: PostFinance AG (Switzerland); information on data protection:"Legal notices and accessibility," "Data protection" (including data protection statements).
- TWINT: Payment processing in Switzerland; provider: TWINT AG (Switzerland); data protection information:privacy policy,"Security in accordance with Swiss standards."
- Worldline: Processing of payments, in particular with mobile payment solutions; providers: Worldline SA (France), Worldline Switzerland AG (Switzerland), and other Worldline companies around the world (including in the USA); Information on data protection:Data protection declaration,"Program for the responsible handling of data,"cookie policy.
13.6 Advertising
We use the option of displaying targeted advertising on third parties such as social media platforms and search engines for our activities and operations.
In particular, we would like to use such advertising to reach people who are already interested in our activities and operations or who might be interested in them(remarketing and targeting). For this purpose, we may transmit corresponding - possibly also personal - information to third parties that enable such advertising. We can also determine whether our advertising is successful, i.e. in particular whether it leads to visits to our website (conversion tracking).
Third parties with whom we advertise and with whom you are registered as a user may be able to assign the use of our website to your profile there.
We use in particular:
- Google Ads: Search engine advertising; provider: Google; Google Ads-specific information: Advertising based on search queries, among other things, using various domain names—in particular double-click.net, google-adservices.com, and google-syndication.com—for Google Ads,privacy policy for advertising,"Manage ads displayed directly via ads."
- Meta Ads: Social media advertising on Facebook and Instagram; providers: Meta Platforms Ireland Limited (Ireland) andother Meta companies(including in the US); data protection information: targeting, including retargeting, in particular with the Meta Pixel and Custom Audiences including Lookalike Audiences,privacy policy,"advertising preferences"(user registration required).
14.
Success and reach measurement
We try to measure the success and reach of our activities and operations. In this context, we can also measure the impact of third-party feedback or check how different parts or versions of our digital presence are used (A/B testing method). Based on the results of the success and reach measurement, we can, in particular, correct errors, strengthen popular content, or make improvements.
In most cases, theIP addressesof individual users are recorded for the purpose of measuring success and reach. In this case, IP addresses arealwaysshortened ("IP masking") in order to comply with the principle of data minimization through the corresponding pseudonymization.
Cookies may be used to measure success and reach, and user profiles may be created. Any user profiles created may include, for example, the individual pages visited or content viewed on our digital presence, information about the size of the screen or browser window, and the location (at least approximately). As a matter of principle,any user profiles are created exclusively on a pseudonymous basis and are not used to identify individual users. Individual third-party services to which users are logged in may assign the use of our online offering to the user account or user profile for the respective service.
We use in particular:
- Google Marketing Platform: Success and reach measurement, in particular withGoogle Analytics; provider: Google; Google Marketing Platform-specific information: Measurement also across different browsers and devices(cross-device tracking)with pseudonymized IP addresses, which are only transferred in full to Google in the USAin exceptional cases,data protection declaration for Google Analytics,"Browser add-on to deactivate Google Analytics."
- Google Tag Manager: Integration and management of Google and third-party services, in particular for measuring success and reach; provider: Google; Google Tag Manager-specific information:Privacy policy for Google Tag Manager; further information on data protection can be found in the individual integrated and managed services.
15.
Final notes on the privacy policy
We try to determine how our online offering is used. In this context, we can, for example, measure the success and reach of our activities and operations as well as the effect of third-party links to our website. But we can also, for example, try out and compare how different parts or versions of our online offering are used ("A/B test" method). Based on the results of the performance and reach measurement, we can in particular correct errors, strengthen popular content or make improvements to our online offering.
In most cases, the IP addresses of individual users are stored for performance and reach measurement. In this case, IP addresses are generally shortened ("IP masking") in order to follow the principle of data economy through the corresponding pseudonymization.
Cookies may be used for performance and reach measurement and user profiles may be created. Any user profiles created include, for example, the individual pages visited or content viewed on our website, information on the size of the screen or browser window and the - at least approximate - location. In principle, any user profiles are created exclusively in pseudonymous form and are not used to identify individual users. Individual services of third parties with which users are registered may be able to assign the use of our online service to the user account or user profile of the respective service.
We use in particular:
- Google Analytics: Performance and reach measurement; Provider: Google; Google Analytics-specific information: Measurement also across different browsers and devices (cross-device tracking) as well as with pseudonymized IP addresses, which are only transmitted in full to Google in the USA as an exception, "Privacy Policy", "Browser Add-on to deactivate Google Analytics".
- Google Tag Manager: Integration and management of other services for performance and reach measurement as well as other services from Google and third parties; provider: Google; Google Tag Manager-specific information: "Data collected with Google Tag Manager"; further information on data protection can be found with the individual integrated and managed services.
- Jetpack Stats: Success and reach measurement; Service provider: Automattic Inc (USA) / Aut O'Mattic A8C Ireland Ltd (Ireland) for users in Europe and elsewhere; Privacy Policy: Jetpack extension module for the free blog software WordPress, Privacy Notice for Visitors to Our Users' Sites, Privacy Policy (by Automattic), Jetpack Privacy Center, Cookie Policy.
15.
Final notes on the privacy policy
We have created this privacy policy using theprivacy policy generatorfromDatenschutzpartner.
We may update this privacy policy at any time. We will inform you of any updates in an appropriate manner, in particular by publishing the current privacy policy on our website.
