Privacy policy - Hotel Hauser St. Moritz

Privacy

Important legal information

Please read the following privacy policy carefully before proceeding. Persons who consult the www.hotelhauser.ch website signify their agreement to the following conditions.
Hotel Restaurant Hauser, Via Traunter Plazzas 7, 7500 St. Moritz (hereinafter also referred to as "we") is the operator of the website www.hotelhauser.ch (hereinafter also referred to as "technology") and is therefore responsible for the collection, processing and use of your personal data.
Your trust is important to us, so we take the issue of data protection seriously and take organizational and technical measures to ensure appropriate security. We also train our employees.

When we engage third parties to process personal data, the third party is carefully selected and must take appropriate security measures to ensure the confidentiality and security of your personal data.

Responsible for data protection:
Hotel Restaurant Hauser
Represented by: Markus Hauser
Via Traunter Plazzas 7
7500 St. Moritz
relax@hotelhauser.ch

Copyright and trademark rights

The entire content of the website www.hotelhauser.ch is protected by copyright. All rights belong to Hotel Restaurant Hauser or third parties. The elements contained on the www.hotelhauser.ch website are freely accessible for browsing purposes only. Duplication of this material, or parts thereof, in any written or electronic form is permitted only with a specific mention of www.hotelhauser.ch. Reproduction, transfer, modification, linking or use of the www.hotelhauser.ch website for public or commercial purposes is prohibited without our prior written consent. Please contact relax@hotelhauser.ch. The various names and logos appearing on the www.hotelhauser.ch website are generally registered and protected trademarks. Nothing contained on the www.hotelhauser.ch website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any image, trademark or logo. Downloading or copying the www.hotelhauser.ch website or parts thereof, confers no rights whatsoever in respect of the software or elements of the www.hotelhauser.ch website. We reserve all rights with regard to all elements on the website www.hotelhauser.ch, with the exception of rights belonging to third parties.

No warranty

Although we have taken all reasonable care to ensure the reliability of the information contained on the www.hotelhauser.ch website at the time of its publication, neither we nor our contracting partners can give any explicit or implicit assurance or warranty (including to third parties) in respect of the accuracy, reliability or completeness of the information on www.hotelhauser.ch. Opinions and other information on the www.hotelhauser.ch website are subject to change without notice. We assume no responsibility and give no warranty that the functions on the website www.hotelhauser.ch will not be interrupted or that the website or the respective server is free of viruses or other harmful components.

Limitation of liability

If there is a contractual relationship between us and the user of the website www.hotelhauser.ch or another of our services, we are only liable for damages caused by gross negligence or intent. We exclude any liability for damage caused by an auxiliary person. We are not liable for loss of profit, loss of data or other direct, indirect or consequential damage resulting from access to elements of the website www.hotelhauser.ch or the use thereof or the impossibility of accessing or using the same or from links to other websites or from technical faults.

Links to other websites

The www.hotelhauser.ch website contains links to third-party websites that may be of interest to you. When activating such links you may leave the www.hotelhauser.ch website or extracts from third-party websites may be displayed within the vicinity of the www.hotelhauser.ch website. Hotel Restaurant Hauser has not carried out any checks whatsoever on the websites of third parties linked to the www.hotelhauser.ch website and is in no way responsible or liable for the content or operation of such third-party websites. This applies regardless of whether, when activating a link, you leave the www.hotelhauser.ch website or the presentation takes place within the environment of the website and even if, in the latter case, the information provider of a third-party website is not readily apparent. Establishing this link or consulting third party websites is done exclusively at the risk and peril of the user.

General

All personal data collected in the course of registration or created during use and protected by the DSG or DSGVO will be used exclusively for the purpose of fulfilling the contract, unless, in particular in accordance with this privacy policy, your express consent to a use beyond this or the applicable law allows it.

Our employees are obliged to treat personal data confidentially.

Scope and purpose of the collection, processing and use of personal data

What personal data we collect

We may collect from you master data (if applicable, company name, name, address, email, etc.), personal data about the services you have purchased, your payment transaction data, your online preferences and your customer feedback. We use this Personal Data to communicate with you, to enter into and conduct business with you, to operate technology, for billing, market research and marketing, such as to analyze our customer base or to contact you by mail, email or text messages.
We may collect personal information about your creditworthiness to protect us from non-payment.
Next, your browsing and usage data is collected. This is, for example, the IP address, the information with which device, browser and browser version you have visited the technology and when, which operating system you are using, from which website or app. you have accessed our technology via a link, and which elements of the technology you use and how. This personal data is stored together with the IP address of your access device. They are used to display and optimize our technology correctly, to protect against attacks or other infringements, and to personalize the technology for you.

When visiting www.hotelhauser.ch

When you visit our website, our servers temporarily store every access in a log file. The following user and device data as well as personal data are collected without your intervention and stored by our hoster (ISP - Internet Service Provider):

the IP address of the requesting computer
the date and time of access
the name and URL of the retrieved file
the website from which the access was made
the operating system of your computer and the browser you are using
the country from which you have accessed and the language settings of your browser

The collection and processing of this data is carried out for the purpose of enabling the use of our website (connection establishment), to ensure system security and stability on a permanent basis and to enable the optimization of our Internet offering, as well as for internal statistical purposes. This is our legitimate interest in data processing. The IP address is used in particular to record the country of residence of the website visitor. Furthermore, the IP address is evaluated for statistical purposes in the event of attacks on the network infrastructure of www.hotelhauser.ch. In addition, when visiting our technology, we use so-called pixels and cookies to display personalized advertising and to use web analysis services.

When using our contact forms

You have the possibility to use a contact form to get in touch with us. The entry of the following personal data is mandatory:

Salutation
First and last name
Address (street, house number, city, postal code)
Phone number
E-mail address

We will mark (*) the mandatory inputs. Failure to provide this information may hinder the provision of our services. The provision of personal data in other fields is voluntary. You can inform us at any time that you no longer wish these voluntarily provided personal data to be processed (see heading "Your rights"). Providing other information is optional and does not affect the use of our technology.
We use this data only to be able to answer your contact request in the best possible and personalized way. You can inform us at any time that you no longer wish to have this voluntarily provided personal data processed (see heading "Your rights").

Use of your data for advertising purposes

Creation of pseudonymized usage profiles

In order to enable personalized marketing in social networks, we use so-called remarketing pixels on the technology. If you have an account with a social network included via this and are logged in there at the time of the page visit, this pixel links the page visit with your account. You can make further settings for advertising in the respective social networks in your user profile. We use re-targeting technologies. This involves analyzing your user behavior on our technology in order to subsequently offer you advertising tailored to your individual needs on partner websites as well. Your user behavior is recorded pseudonymously. Most re-targeting technologies work with cookies. You can prevent re-targeting at any time by rejecting or switching off the relevant cookies in the menu bar of your web browser. In addition, you can request an opt-out for the aforementioned additional advertising and re-targeting tools via the Digital Advertising Alliance website at optout .aboutads.info. The following remarketing pixels are used on our technology:

Adwords and Doubleclick

We use Google AdWords Remarketing and Doubleclick by Google, services of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland (registration number: 368047), to serve ads based on the use of previously visited websites. Google uses the so-called DoubleClick cookie for this purpose, which enables your browser to be recognized when you visit other websites. The information generated by the cookie about your visit to this technology (including your IP address) will be transmitted to and stored by Google on servers in the United States (for more information on transfers of personal data to the United States, see "Transfer of personal data abroad" below). Google will use this information for the purpose of evaluating your use of the technology in relation to the advertisements to be displayed, compiling reports on website activity and advertisements for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. However, Google will not associate your IP address with any other data held by Google.

Google Tag Manager

To manage the services for usage-based advertising, we also use the Google Tag Manager. The Tool Tag Manager itself is a cookie-less domain and does not collect any personal data. Rather, the tool triggers other tags, which in turn may collect data (for this, see above). If you have made a deactivation on domain or cookie level, this remains for all tracking tags that are implemented with the Google Tag Manager.

Disclosure of data to third parties

We pass on your personal data if you have expressly consented to this, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the relationship between you and Hotel Restaurant Hauser (e.g. collection agencies, authorities or lawyers). We share your data with third parties to the extent necessary in the context of using the technology to provide the services you request (e.g. outsourcing partners; hosters; companies with which we offer the offers on our technology (e.g. for bookings, rent, purchase, etc.); companies that advertise on our behalf) and to analyze your user behavior.

In the case of disclosure to third parties, we provide sufficient contractual guarantees that such a third party will use the personal data in accordance with the legal requirements and exclusively in our interest.

If the technology contains links to third-party websites, Hotel Restaurant Hauser no longer has any influence on the collection, processing, storage or use of personal data by the third party after clicking on these links and accepts no responsibility for this.

Transfer of personal data abroad

Hotel Restaurant Hauser is entitled to transfer your personal data also to third companies (contracted service providers) abroad, if this is necessary for the data processing described in this privacy policy. These are obligated to data protection to the same extent as we ourselves. If the level of data protection in a country does not correspond to that in Switzerland or the EU, we will ensure by contract that the protection of your personal data corresponds to that in Switzerland or the EU at all times.
For the sake of completeness, we would like to point out for users who are resident or domiciled in Switzerland that there are monitoring measures in place in the USA by US authorities, which generally allow the storage of all personal data of all persons whose data has been transferred from Switzerland to the USA. This is done without any differentiation, limitation or exception based on the objective pursued and without any objective criterion that would make it possible to limit the access of the U.S. authorities to the data and their subsequent use to very specific, strictly limited purposes that are capable of justifying the intrusion associated both with the access to these data and with their use. Furthermore, we would like to point out that in the U.S. there are no legal remedies available to data subjects from Switzerland that would allow them to gain access to the data concerning them and to obtain its correction or deletion, or that there is no effective judicial legal protection against general access rights of U.S. authorities. We explicitly draw the attention of the data subject to this legal and factual situation so that he or she can make an appropriately informed decision to consent to the use of his or her data. We would like to point out to users residing in a member state of the EU that, from the perspective of the European Union, the USA does not have a sufficient level of data protection - among other things due to the issues mentioned in this section. Insofar as we have explained in this privacy statement that recipients of data (such as Google, Facebook or Twitter ) are based in the USA, we will ensure either through contractual arrangements with these companies or by ensuring that these companies are certified under the EU-US Privacy Shield that your data is protected with our partners with an appropriate level.

Data security

We use appropriate technical and organizational security measures to protect your personal data stored with us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments. You should always keep your information confidential and close the browser window when you have finished communicating with us, especially if you share a computer with others. We also take internal company data protection very seriously. Our employees and the service companies we commission have been obligated by us to maintain confidentiality and to comply with the provisions of data protection law.

Cookies

We use cookies in our technology. Cookies help in many aspects to make your visit to our website easier, more pleasant and more meaningful. Cookies are information files that your web browser automatically stores on your computer's hard drive when you visit our website.

Session cookies are used during a certain access to our website (e.g. in the online store) to uniquely assign information stored on the server to you or your Internet browser each time you access the site (e.g. so that the contents of the shopping cart are not lost). Session cookies are deleted after closing your internet browser. Permanent cookies are used to save your preferences (e.g. preferred language) over several independent accesses to our website, i.e. even after closing your Internet browser, or to enable an automatic login. Permanent cookies are deleted according to the settings of your internet browser (e.g. one month after your last visit). By using our website, but also the corresponding functions (e.g. language selection or autologin), you consent to the use of permanent cookies.

Cookies do not damage your computer's hard drive, nor do they transmit users' personal data to us. We use cookies, for example, to better tailor the information, offers and advertising displayed to you to your individual interests. Their use does not result in us obtaining any new personal data about you as an online visitor. Most Internet browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a message always appears when you receive a new cookie. Deactivating cookies may mean that you cannot use all the functions of our website.

Tracking tools

On our website we use so-called tracking tools. With these tracking tools, your surfing behavior on our website is observed. This observation is done for the purpose of demand-oriented design and continuous optimization of our website. In this context, pseudonymized usage profiles are created and small text files that are stored on your computer ("cookies") are used.
Third-party contractors may also use permanent cookies, pixel tags or similar technologies for this purpose. The third party contractor does not receive any personal data from us, but may track your use of our website, combine this information with data from other websites you have visited that are also tracked by the third party contractor, and use this knowledge for its own purposes (e.g., controlling advertising). The processing of your personal data by the third-party contractor will then be the responsibility of the service provider in accordance with its privacy policy.
The following tracking tools are used:

Google Analytics

Google Analytics is a service provided by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland (registration number: 368047). We use Google Analytics on our website to be able to create anonymized evaluations of website usage. For this purpose, a cookie is set and the log data of the session is sent to Google.

Social media plug-ins

The social plugins described below are used on the website. The plugins are deactivated by default on our website whenever possible and therefore do not send any data. You can activate the plugins by clicking on the corresponding social media button. When these plugins are activated, your browser establishes a direct connection with the servers of the respective social network as soon as you call up one of our websites. The content of the plugin is transmitted by the social network directly to your browser, which then integrates it into the website. The plugins can be deactivated again with one click.

TrustYou

On our website we use the social media plugin from TrustYou Munich Center of Technology, Agnes-Pockels-Bogen 1, 80992 Munich. Trust You is a service that collects reviews of hotels and processes them into reports. We use data from Trust You to offer our visitors an independent judgment of the service.

TripAdvisor

On our website we use the social media plugin of TripAdvisor Inc, 400 1st Avenue, Needham, MA 02494 USA. TripAdvisor is an online company in the travel industry that collects reviews from its users about tourist offers and combines them with booking recommendations. We use Tripadvisor's widget to neutrally display customer opinions about us. TripAdvisor will place a cookie on your computer when you visit a page with the widget. TripAdvisor privacy policy

Automated decision making / profiling

As a matter of principle, we (or the third parties commissioned by us) do not make any automated decisions that affect your personal data or have legal effects on you or significantly affect you in a similar way.

Legal bases of the processing

The legal basis for processing of personal data by us is usually Article 13(2)(a) FADP (processing directly related to the conclusion or performance of a contract; corresponds to Article 6(1)(b) EU GDPR) and Article 13(1) FADP (consent of the data subject or obligation to process by law; corresponds to Article 6(1)(a) EU GDPR). In cases where we wish to refuse to enter into contracts with data subjects in the future due to misuse, non-payment or similar legitimate reasons, we reserve the right, based on Article 13(1) DSG (corresponds to Article 6(1)(f) EU GDPR), to retain the surname, first name, address and e-mail address of a data subject as well as the personal data relating to the circumstances of the case in question for our own interest. Processing of your personal data by other group companies is also based on Art. 13 Para. 1 DSG (corresponds to Art. 6 Para. 1 Letter f EU DSGVO).

Your rights

Upon request, we will provide any data subject with information as to whether and, if so, what personal data about him or her is being processed (right to confirmation, right to information). Upon your request:

we partially or completely refrain from processing personal data (right to withdraw your consent to the processing of personal data that is not absolutely necessary; right to be forgotten). Your request to be forgotten will also be communicated to third parties to whom we have previously disclosed your personal data.
we correct the relevant personal data (right to rectification)
we restrict the processing of the relevant personal data (right to restrict processing; in this case, we will only store your personal data or use it to protect our legal rights or the rights of another person).
you will receive the personal data concerned in a structured, common and machine-readable format (right to data portability).

To make such a request to exercise a right described in this section, for example, to stop receiving email newsletters from us or to delete your account, use the appropriate feature on our website or contact our Privacy Officer or a staff member as indicated at the beginning of this Privacy Policy. If we do not honor a request, we will inform you of the reasons why. For example, we may legally refuse to delete your personal data if it is still needed for the original purposes (for example, if you still receive a service from us), if the processing is based on a compelling legal basis (for example, legal accounting requirements), or if we have an overriding interest of our own (such as in the case of litigation against the data subject). If we assert an overriding interest against you in the processing of personal data, you have the right to object to the processing nevertheless, provided that a different balance of interests results from your particular situation compared to other data subjects (right to object). This could be the case, for example, if you are a person of public interest or the processing creates a risk that you will be harmed by third parties. If you are not satisfied with our response to your request, you have the right to lodge a complaint with a competent supervisory authority, for example in your country of residence or at the registered office of Hotel Restaurant Hauser (right to complain).

Data retention

We process personal data only as long as necessary for the respective purpose or as required by law. If you have set up an account with us, we will retain the master data provided for an unlimited period. However, you can request the deletion of the account at any time (see heading "Your rights"). We will delete the master data unless we are required by law to retain it. In the case of an order without an account, your master data will be deleted after the expiry of the warranty period or the end of the service to the extent that we are not obliged by law to retain it. This deletion can take place immediately or as part of periodic deletion runs.

Contractual data, which may also include personal data, will be retained by us until expiry of the statutory retention obligation of 10 years. Obligations to retain data result, among other things, from accounting regulations and from tax law regulations as well as the obligation to retain electronic communication. If we no longer need this data to perform services for you, the data will be blocked. This means that the data may then only be used for accounting and tax purposes.

If we wish to refuse further business contact with a data subject due to abuse, non-payment or other legitimate reasons, we will retain the relevant personal data for five years, or ten years in the event of a repeat offence.

Possibility to opt-out/opt-in

If you do not agree that we evaluate your usage data, you can switch this off. The disabling of tracking is done by placing a so-called "opt-out cookie" on your system. If you delete all your cookies, please note that the opt-out cookie will also be lost and may need to be renewed.
Please note that the list below is a list of opt-out options, which sometimes also includes trackers used by our partners that are not necessarily used on the website:

A good way to configure a large number of cookies can be found at youronlinechoices.com or at optout.aboutads.info
or install the browser extension Ghostery, which is available for every common browser.

Applicable law and place of jurisdiction

This Privacy Policy and the contracts concluded on the basis of or in connection with this Privacy Policy are governed by Swiss law, unless the law of another country is mandatorily applicable. The place of jurisdiction is at the registered office of Hotel Restaurant Hauser, unless another place of jurisdiction is mandatorily specified.

Final provisions

Should individual parts of this data protection declaration be invalid, this shall not affect the validity of the rest of the data protection declaration. Due to the further development of our website and offers or due to changed legal or official requirements, it may become necessary to change this data protection declaration. The current data protection declaration is published on our website.

This page was last modified on 10/25/2022. If you have any questions or comments about our legal notice or privacy policy, please contact us at relax@hotelhauser.ch.